Frequently Asked Questions
399be FAQ — Answers to
All Your Questions
From accounts to payments, bonuses to security — find detailed answers to all your questions about 399be on this page.
Welcome to 399be. Here we have organised the most common questions from players in Bangladesh into five sections — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Security and Responsible Gaming. Click on any section below to find your question, or read the full page.
Account and Registration
Account and Registration
Questions and answers about opening, logging in to, and managing your account at 399be.
To open an account at 399be, you need an active mobile number and your correct name and date of birth. The registration process is entirely online and takes just a few minutes. Please note: you must be at least 21 years old to open an account. Each person may only operate one account.
Click the "Forgot password?" link on the login page. Enter your registered mobile number and a verification code will be sent to you. Use that code to set a new password. If you have trouble, contact our 24/7 live chat support and we will assist you promptly.
No. Only one account can be opened per mobile number. Attempting to create multiple accounts may result in both accounts being permanently closed and all balances in those accounts being cancelled. Follow this rule strictly for safe and fair play.
Click the "399be Login" link in the navigation bar at the top of the site and you will go directly to the login page. From there you can sign in securely with your mobile number and password. You can log in the same way from a mobile browser as well.
Yes, identity verification may be required for large withdrawal amounts. This ensures the security of your account and prevents unauthorized use. Contact our live chat support for more details about the verification process.
Deposits and Withdrawals
Deposits and Withdrawals
Answers to all questions about bKash, Nagad, Rocket, and bank transfers.
Deposits via any mobile banking method — bKash, Nagad, Rocket, or Upay — are generally instant. Your 399be account balance is updated within a few minutes after the payment is completed. Bank transfers may take a little longer.
The minimum deposit amount for all payment methods is ৳200. The minimum withdrawal amount is ৳800. Transactions below these amounts are not possible. Withdrawal requests are typically processed within 5 to 30 minutes.
Yes, you can both deposit and withdraw using Nagad at 399be. When withdrawing, use your registered Nagad number and make sure it is registered under the same name as your 399be account. The minimum withdrawal amount is ৳800 and funds are generally sent within 5 to 30 minutes.
399be does not charge any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own charges. Check the relevant provider's website for the latest charges or ask our support team.
For bank transfers we aim to process withdrawals within 5 to 30 minutes as well. However, the bank's own processing time may add some extra time. Transfers to all major Bangladeshi banks are supported — Dutch-Bangla, City Bank, BRAC, Islami Bank, and Sonali Bank.
Yes, Rocket (Dutch-Bangla Bank's mobile banking) is fully supported. You can deposit and withdraw using the Rocket app or USSD code. The minimum deposit of ৳200 and minimum withdrawal of ৳800 apply.
Games and Gameplay
Games and Gameplay
Questions and answers about cricket betting, slots, live casino, and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches, log in to 399be, go to the Cricket section, and select a live or upcoming BPL match. You can bet on various markets including match winner, toss, and top run scorer. Review the odds carefully before placing a bet and wager a responsible amount.
Yes, 399be offers betting on various international cricket tournaments including IPL, T20 World Cup, ICC events, and Bangladesh Tigers international matches. You can see a regularly updated list of matches in the Cricket section. Multiple betting markets are available for each event.
RTP (Return to Player) is the long-term average return rate of a game. 399be offers games from reputable providers such as PG Soft, Pragmatic Play, and JILI, who ensure fair play through third-party auditors. The outcome of every game is determined by a Random Number Generator (RNG), which is completely impartial.
Yes, 399be is fully mobile-friendly. You can play live casino, slots, and sports betting from the browser on any Android or iOS smartphone. There is no need to download a separate app; the website automatically adapts to fit a mobile screen.
Aviator by Spribe is a crash-type game. As a plane takes off, the multiplier increases. You can cash out at any time. However, if you do not cash out before the plane "crashes", you lose your bet. The game comes with social features and you can see other players' bets and cash-outs.
Bonuses and Promotions
Bonuses and Promotions
Questions and answers about the welcome bonus, VIP cashback, and other offers.
New members at 399be receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. This means depositing ৳15,000 gives you a total of ৳30,000 to play with. The wagering requirement for the bonus is 15x, which is quite straightforward compared to the industry standard.
A 15x wagering requirement means you must wager 15 times the bonus amount before you can withdraw it. For example, if you receive a ৳5,000 bonus, you must complete a total of ৳75,000 in bets before withdrawing. Once this condition is met, winnings from the bonus become withdrawable.
399be's VIP program has 5 levels from Bronze to Diamond. By playing regularly you will move up to higher levels automatically. At each level you receive weekly cashback — from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. Higher levels also come with special offers and priority support.
Weekly cashback is a portion of your net losses returned to you. You receive weekly cashback of up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 0.10% at Diamond. Cashback is added to your account automatically each week.
Yes, the 100% match bonus applies only to the first deposit and is available once per account. However, 399be regularly offers new promotions and reload bonuses, which you can see in your account after logging in or learn about by contacting our support team.
Security and Responsible Gaming
Security and Responsible Gaming
Guidelines on protecting your account, age verification, and responsible play.
Yes, 399be uses industry-standard SSL encryption to keep all personal and financial information secure. Your data is never sold or shared with third parties without authorization. Read our privacy policy for more details.
No. 399be is strictly for people aged 21 and above. Age is verified at the time of registration and accounts of minors are closed immediately. If there are minors in your household, do not leave your account logged in on a shared device.
399be takes responsible gaming very seriously. If you want to take a break, contact our 24/7 live chat support and request a self-exclusion or cooling-off period. We will promptly restrict your account temporarily or permanently.
Yes, 399be offers responsible gaming tools. You can set daily, weekly, or monthly deposit limits. Once a limit is set, lowering it takes effect immediately. If you want to raise a limit, there is a waiting period that gives you time to reconsider. For more information, visit our Responsible Gaming page.
Our support team is available 24 hours a day, 7 days a week to assist you in Bengali. You can chat with us directly through the live chat widget on any page of the site. To reach us by email, write to: [email protected] — but for the fastest help, live chat is the best option.
Still have questions?
Our support team is with you 24/7 — in Bengali.
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