Data Protection Policy

399be Privacy Policy

This policy describes, with full transparency, how your personal information is collected, stored, and protected on the 399be platform.

Last Updated: January 2026

Your privacy is very important to us. This privacy policy describes our practices and commitments regarding the personal information of 399be website users. Please read this policy carefully — it clarifies your rights and our responsibilities.

1 Introduction and Applicability

This privacy policy ("Policy") has been prepared by the organization operating the 399be online gaming platform and applies to the website https://399be.lat. This policy applies when you visit our website, create an account, use our services, or contact us.

By using this website, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh, and is designed to ensure the protection of information belonging to our users, particularly players in Bangladesh.

2 What Types of Information We Collect

We collect the following types of information to improve your experience on the 399be platform and to operate our services properly:

2.1 Personally Identifiable Information

Full name (in Bengali or English)
Date of birth (for age verification — must be at least 21 years old)
Valid national ID card or passport number
Email address
Mobile number (for bKash, Nagad, or Rocket verification)
Address (division and district)

2.2 Financial Information

Mobile banking number (bKash, Nagad, Rocket, Upay)
Bank account information (for bank transfers)
Transaction history and records
Deposit and withdrawal statements

2.3 Technical Information

IP address and device identifiers
Browser type and version
Operating system information
Login time, date, and location
Cookies and session data

2.4 Gaming Activity Information

Game play history and betting records
Win and loss details
Bonus usage history
Gaming duration and patterns

3 Methods of Information Collection

We collect information through various methods:

Directly provided: Information you provide during account registration, through the identity verification process, or when contacting us.
Automatic collection: Technical information automatically collected while browsing our website (cookies, log files, etc.).
Through third parties: Information received from payment providers (bKash, Nagad, Rocket, Upay) and identity verification services.

4 Purposes of Information Use

Collected information is used for the following purposes:

4.1 Service Delivery and Operation

Creating and managing your account
Processing transactions and confirming payments
Applying bonuses and promotions
Personalizing the gaming experience

4.2 Identity Verification and Security

Age verification (confirming 21+)
Preventing identity fraud and scams
Ensuring account security
Monitoring suspicious activity

4.3 Legal and Regulatory Compliance

Complying with applicable laws and regulations
Following anti-money laundering (AML) and counter-terrorist financing rules
Retaining information in accordance with government directives

4.4 Customer Service Improvement

Providing support through 24/7 live chat
Diagnosing and resolving issues
Improving service quality

4.5 Ensuring Responsible Gaming

Monitoring gaming behavior
Identifying problematic gambling patterns
Managing self-exclusion and limit-setting services

5 Information Sharing and Disclosure

399be does not sell, rent, or commercially distribute your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Providers

With trusted third-party organizations that assist in operating our services, such as payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and identity verification agencies. These organizations are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a government agency, or a requirement under applicable law. In such cases we are required to disclose information due to legal accountability.

5.3 Fraud and Scam Prevention

Information may be shared with relevant authorities or industry bodies to prevent suspected fraud, money laundering, or other illegal activity.

5.4 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, the new owner will be required to uphold the same privacy standards.

6 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Cookies We Use

Essential cookies: Ensure core website functionality — maintaining login sessions, security verification.
Functional cookies: Remember your preferences — language selection, display settings.
Analytics cookies: Help monitor and improve website performance.

6.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the website.

7 Data Security Measures

399be applies industry-standard security measures to protect your information:

SSL encryption: All data transfers are encrypted using SSL/TLS technology.
Secure servers: Our servers are protected by high-level firewalls and intrusion detection systems.
Two-factor authentication: An additional layer of security for account access.
Regular security testing: Our systems undergo regular security audits.
Restricted access: Only authorized staff can access your information.
Encrypted database: Stored sensitive information is protected by encryption.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. However, we respond quickly to any identified security breach and notify users where applicable.

8 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on:

All information is retained while the account is active.
After an account is closed or deactivated, financial and identity information is retained for the period required by legal obligations.
In cases of suspicious activity, relevant information is retained until the investigation is complete.
Technical log data is generally retained for a limited period.

After the retention period ends, information is securely deleted or anonymized in a way that no longer allows identification.

9 Your Rights

You have the following rights in relation to your personal information:

9.1 Right to Access Information

You can contact us at any time to find out what information we hold about you.

9.2 Right to Correct Information

If there is any error or inaccuracy in your information, you can request a correction.

9.3 Right to Delete Information

In certain circumstances you may request deletion of your information, however if there are legal obligations not all information may be possible to delete.

9.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

9.5 Right to File a Complaint

If you have any concerns about our processing of your information, please contact us first. If you do not receive a satisfactory resolution, you may file a complaint with the applicable regulatory authority.

To exercise these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable time.

10 Protection of Minors' Information

399be is a gaming platform for those aged 21 and above only. We do not intentionally collect any information from those under 21 years of age.

We conduct an age verification process at the time of registration. If a person registers by providing a false age and this is detected, their account is immediately cancelled and the collected information is deleted.

If you believe that information belonging to a minor is held by us, please contact us immediately.

11 International Data Transfers

In some cases your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

Data is transferred through secure channels.
The receiving party complies with adequate data protection standards.
The security measures described in this privacy policy are maintained.

12 Third-Party Links

Our website does not contain links to any external websites. We operate solely within our own platform. However, during payment processing you may be directed to the interface of bKash, Nagad, or other payment services — in that case, the privacy policy of that respective service will apply.

13 Policy Changes & Updates

We may update this privacy policy from time to time. In the event of changes:

The updated date on this page will be changed.
Registered users will be notified by email in case of significant changes.
Continued use of the website after changes will be considered as your acceptance of the new policy.

You are advised to visit this page regularly to stay informed about updates.