🛡️ Safe Gaming Commitment

399be Responsible Gaming —
Your protection is our priority

We believe entertainment should always be safe and controlled. Using 399be's responsible gaming tools, you can set your own playing limits.

What is responsible gaming and why is it important?

Online gaming is an entertainment activity — but it is only enjoyable when it stays in control. Responsible gaming means playing within your means, with awareness, and for the purpose of entertainment. At 399be, we want every member to enjoy a safe and healthy gaming experience.

If gambling or online betting starts causing financial stress, family problems, or mental anxiety, that is a warning sign. Taking action in time can prevent these problems. Our platform has multiple tools to help you stay in control at all times.

Remember — gaming is for fun, not a reliable way to earn money. The outcome of every game is entirely random and there is no guarantee of a specific win. So play with a set budget, a clear head, and an entertainment mindset.

Core Principles

  • Play for entertainment only
  • Only bet what you can afford to lose
  • Do not play to chase losses
  • Set time limits and stick to them
  • Strictly follow the 21+ age rule
21+

Strict Age Verification Policy

399be is for people aged 21 and above only. Minors are strictly prohibited from opening an account or playing games. We enforce this rule through an identity verification process. If you know that a minor is using our platform, please notify our live chat support immediately.

Our Responsible Gaming Tools

Deposit Limit

Set in advance how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. To increase the limit, you must wait 7 days for security reasons.

Session Time Limit

Set your own limit on how long you play in one session. Once the time limit is reached, the platform will automatically notify you and help you end the session. Take a break and refresh yourself.

Time-Out Break

If you feel you need a short break, you can take a time-out from 1 day to 6 weeks. During this period your account will be temporarily suspended. Once the time-out ends, you can return as normal.

Self-Exclusion

If you need a long-term break, you can fully close your account for 3 months, 6 months, or 1 year. Once this feature is activated, the account cannot be reopened before the specified period ends. Contact support to activate it.

Reality Check Notifications

Pop-up notifications at set intervals will remind you how long you have been playing and show your win and loss statistics. This information helps you make informed decisions.

Account History and Transactions

You can view your complete gaming history, deposit, and withdrawal records at any time. Analyse your spending patterns and make informed decisions. Both transparency and control are in your hands.

Warning Signs of Problem Gambling

If the following signs appear in you, it is time to be cautious. Speak with our support team if needed.

Spending beyond your budget and taking on debt

Playing repeatedly to chase lost money

Hiding your gaming from family or friends

Feeling restless or irritable when not gaming

Neglecting work, studies, or family responsibilities

Trying to stop gaming but being unable to

Lying about gaming or making excuses to yourself

Playing to escape stress or depression

8 Tips for Healthy Gaming

1
Set a budget — Decide in advance how much money you will spend on gaming each day or week.
2
Set a time limit — Decide how long you will play and set an alarm.
3
Take breaks — Take at least one break every hour. Walk around and drink some water.
4
Do not play when tired or depressed — Your ability to make decisions is reduced in this state.
5
Do not play under the influence of alcohol or substances — Play with a clear mind.
6
Do not focus only on winning — Gaming is a source of entertainment, not income.
7
Let your family know — Talk openly with your family about gaming.
8
Do not hesitate to seek help — Contact 399be support whenever you need to.

Deposit and Withdrawal Limits

To ensure responsible gaming at 399be, we have set specific financial limits. Following these limits plays an important role in protecting your finances.

Item Amount Method
Minimum Deposit ৳200 All methods
Minimum Withdrawal ৳800 All methods
Withdrawal Time 5–30 minutes Typically
Payment Method bKash, Nagad, Rocket, Upay, Bank Transfer

How to set a custom deposit limit?

  1. Log in to your 399be account.
  2. Go to the "Responsible Gaming" section in your profile settings.
  3. Select a daily, weekly, or monthly limit.
  4. Enter your preferred amount and confirm.
  5. The change will take effect immediately.

If you need help, contact our 24/7 live chat support.

Help and Support

399be Support Team

If you feel that gaming is having a negative impact on your life, talk to us. Our support team will assist you with complete confidentiality.

24 hours, 7 days a week live chat support in Bengali
[email protected]
Completely confidential and non-judgmental service

If you want to activate self-exclusion or a time-out, let us know directly in live chat — we will take action immediately.

Seek Professional Help

Gaming addiction is a mental health issue and it can be overcome. If you feel the situation is getting out of control, seeking help from a specialist mental health counsellor is the right step.

  • Talk to a trusted friend or family member
  • Contact a local mental health centre
  • Use our account temporary suspension feature

Frequently Asked Questions — Responsible Gaming

Yes, activating self-exclusion keeps your account balance fully protected. The option to withdraw any remaining balance stays available. Once the exclusion period ends, you can return to your account as normal.

Lowering your deposit limit takes effect immediately. However, to increase the limit, you will need to wait 7 business days for security reasons. This waiting period protects you from depositing more than you should in a moment of impulse.

A time-out is a short-term break — typically from 1 day to 6 weeks. Once this period ends, you can play again automatically. Self-exclusion is long-term — from 3 months to 1 year or more — and once activated, the account cannot be reopened before the specified period ends.

No, 399be strictly follows a 21+ age policy. Age is verified at the time of registration, and additional identity documents may be requested in suspicious cases. Accounts belonging to minors are closed immediately.

Contact our live chat support right away. Support agents will assist you with full confidentiality and, if needed, help you activate deposit limits, a time-out, or self-exclusion. You should also speak with a trusted person and, if necessary, seek professional mental health support.

Reality check shows you a pop-up notification at your chosen time intervals (for example, every 30 minutes or 1 hour). It displays how long you have been playing, how much you have deposited, and your current balance. You can choose to continue playing or take a break.

Enjoy safely, play responsibly

399be's wide gaming collection — cricket betting, slots, live casino — everything is ready for you. Follow responsible gaming rules and enjoy the entertainment.

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